Returns & Exchanges
We want you to feel confident and comfortable in your Cou Cou Intimates. If your purchase isn't quite right, we offer returns on unworn items with original tags and hygiene liners intact within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.
Print and Ship
Download and print the prepaid shipping label provided via the portal, then drop your package at any authorized carrier location.
Receive Your Refund
Once our team inspects and approves your return, a refund will be issued to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing